Turn first-timers into regulars.
One unified profile per guest — visit history, preferences, allergies and loyalty score — built automatically from every booking. Bring them back with post-visit review requests.
On Pro & EnterpriseGuest profile
Live87
/ 100
Loyal guest
12
8 Jun
€99
Visit history
One profile per guest
Every booking and walk-in builds the same profile automatically. Party sizes, visit frequency, spend history and a loyalty score — all in one place, across every visit.
- Visit history built automatically from every reservation
- Loyalty score updates after each visit — no manual input
- Average spend and party size tracked across all time
87
/ 100
Loyal guest
12
8 Jun
€99
Visit history
Preferences and allergies, remembered
Dietary needs, allergens and special occasions are tagged on every profile. Your AI assistant suggests allergy tags from booking notes so nothing gets missed.
- Dietary tags (vegetarian, gluten-free, nut-free, and more)
- Occasion tags (birthdays, anniversaries) auto-suggested by AI
- Free-text notes visible to front-of-house at the moment of seating
Preferences & tags
AI-taggedDietary & occasions
Host note
Always requests the corner table. Celebrates birthday in June — bring a complimentary dessert.
Birthday and anniversary tags were suggested by AI from booking notes and confirmed by the team.
Bring them back automatically
Send a personalised review request after every visit with one click. Guests leave happy reviews on Google, Trustpilot or TripAdvisor — and your loyalty data tells you when to reach out again.
- Automated post-visit review requests via email or SMS
- Reviews collected on Google, Trustpilot and TripAdvisor
- Return-rate insights — see which guests are drifting and win them back
Review requests
AutomatedBooked online, seated on time, perfect evening.
Staff already knew about our anniversary. Exceptional.
Great food and seamless table management.
How guest CRM works
Guest visits
Every booking or walk-in adds to the guest's profile — party size, spend, time, and any notes from the host.
Profile builds automatically
Visit history, loyalty score and AI-suggested tags update in real time. No manual data entry required.
Personalised follow-up
A review request goes out automatically after the visit. Your team sees the full profile on every return — and can greet regulars by name.
“We knew a regular guest was drifting when the CRM flagged she hadn't returned in 90 days. A personalised message brought her back the following weekend.