Frequently Asked Questions

Deskadora is a platform for restaurants, cafés, bars, hotels and lounges that covers bookings, deposits, table management, staff planning, guest CRM and multilingual QR menus.

No. Any modern browser on iPad, Android tablet, laptop or desktop works.

Yes. Each location is its own venue, with its own menu, floor plan, phone line and settings, managed from one account.

Yes. Everything runs on secure European infrastructure.

You set the amount. Guests pay it at the time of booking. If they do not show up, you keep the deposit based on your rules.

Yes. It automates reminders, handles deposits and identifies guests with a history of no-shows.

Yes. AI table assignment seats each booking at the best-fitting table based on party size, table combinations and the rest of the evening's bookings. Staff can reassign any table by hand, and you still plan shifts and sections yourself.

Deskadora supports 12 languages: English, French, German, Italian, Spanish, Portuguese, Romanian, Dutch, Polish, Russian, Greek, and Croatian.

Yes. Data stays in Europe and the platform follows GDPR and UK GDPR rules.

Data is encrypted. Access is based on strict roles and permissions that you control.

Yes. Stripe handles deposits and card payments. All transaction history appears in your dashboard.

No. Deskadora is not a POS and does not replace a POS.

No. Guests scan the QR code and view the translated menu instantly.

Yes. It is designed to handle high activity without slowing.

Yes. Reports such as bookings, deposits, revenue, guests and staff data can be exported.

You can create, update or suspend staff accounts directly from the dashboard.

Yes. After a visit, guests can be directed to Google, Trustpilot or TripAdvisor to leave a review.

Yes. It supports multi-area setups such as lounges, hotel restaurants, terraces and pool bars.

Key data is cached. Once your connection is restored the system syncs.

Support is available by email, chat and through the support ticket section in your dashboard.

Yes. You can set separate rules for peak hours, weekends, holidays or special events.

No. Right now you either take a deposit or accept bookings without card details.

Yes. Confirmation, reminders and updates are all sent automatically based on your booking rules.

Yes. You can flag guests who caused issues. Staff will see a warning when they appear again.

No. The booking form uses a fixed set of fields to keep the guest flow simple.

Yes. Staff can add walk-ins, let the AI assign tables or pick one by hand and track waiting times from the dashboard.

Yes. You can set a standard dining time and use it to plan table turnover.

Yes. You can create zones such as indoor, terrace, bar, lounge or private room.

Yes. You can arrange tables, rename them and adjust the layout.

Yes. Guests receive a link where they can change or cancel their booking within your rules.

Yes. You can define size limits and approval rules for larger groups.

Partly. You can see bookings and visits per guest and connect them with Google, Trustpilot and TripAdvisor reviews. You cannot see average spend yet because Deskadora is not connected to your POS.

Yes. Access to financial and booking details is controlled through roles and permissions.

Staff log in with their own account. You decide which sections each role can see.

Yes. Billing history and invoices are available in your account.

Not yet. Gift card support is planned for a future update.

Yes. You can add seasonal or event menus and control when they are available.

Yes. VAT rates are chosen automatically based on the restaurant’s country and its legislation.

Yes. We have a dedicated team that can help you migrate past bookings and guest data.

Yes. You receive a monthly email with an overview of your previous month.

You add your dishes, prices, and categories once in your own language. Deskadora's AI translates every item into the languages you enable. Guests scan a small QR code at the table, pick their language, and see the menu instantly on their phone. Updates appear everywhere in seconds, no reprinting.

Yes. The Free plan includes unlimited menus, categories, menu items, photos, and languages. It also includes SEO, GEO & AEO optimised menu pages and basic analytics (menu scans & peak hours). You only pay if you need advanced features like reservations, table management, or multi-location management.

Unlimited menus, categories, menu items, photos, and languages, plus SEO, GEO & AEO optimised menu pages and basic analytics (menu scans & peak hours). The free plan is permanent, not a trial.

No. The Free plan requires no card. A card is only requested if you upgrade to a paid plan or enable booking deposits.

Most restaurants go live in under an hour. You sign up, add your menu items in your primary language, review the automatic translations, and generate your QR code, all self-service, with no onboarding call required.

Deskadora uses AI translation trained on restaurant and food terminology to translate each item into every language you enable. Translations are context-aware for dishes, ingredients, allergens, and regional terms. You can edit any translation yourself in one click.

Google Reserve is on our roadmap. Today, restaurants drive direct bookings through their own Deskadora page, the embeddable booking widget, and WhatsApp.

Deskadora serves restaurants across France, the United Kingdom, Germany, Italy, Spain, Portugal, Romania, Greece, Croatia, Luxembourg, Belgium and Switzerland. The platform interface is available in 12 languages.

Reservations go directly to the restaurant rather than through a third-party marketplace. The platform also bundles a multilingual QR menu, guest CRM, table management, staff scheduling and deposit handling, features usually sold as separate tools elsewhere.

Yes. The AI voice agent answers every call in the language you set for your line. A caller who speaks another language is offered a transfer to a team member, who can also take over anytime a guest asks.

Yes. Guests can book, get a confirmation and pay a deposit without ever leaving WhatsApp.