Terms and Conditions

Effective from 1 July 2026

Thank you for using Deskadora. By accessing or using our platform, you agree to these Terms and Conditions and to our Privacy Policy and Cookies Policy.

These Terms apply to deskadora.com, partner.deskadora.com, app.deskadora.com and all services operated by Deskadora Europe SASU.

1. About Deskadora

Deskadora provides a software as a service platform for hospitality venues.

Features include bookings, deposits, table management, staff roles, menus, guest CRM, notifications, analytics and related tools.

Deskadora is subscription based. Features differ depending on the chosen plan.

2. Acceptance of Terms

By creating an account or using any part of the platform, you confirm that you have read these Terms, you understand them and you agree to comply with them.

If you do not agree, you must stop using the platform.

3. User Types

Deskadora supports three types of users.

Venue Administrators

Manage venues, settings, staff, bookings, deposits, CRM and menus.

Staff Users

Access features granted by their Venue Administrator.

Guests

Use booking forms, menus and deposit features without an account.

Users must be at least 18 years old or the age of majority in their country.

4. Data Roles and Data Processing Agreement

Deskadora acts as:

  • Data controller for platform account data and administrative information
  • Data processor for venue-uploaded content, guest information, bookings and deposits, on behalf of the venue

When venues use Deskadora to manage guest data, the venue is the data controller for that data. Deskadora acts as data processor on their behalf.

Data Processing Agreement

By accepting these Terms, venues enter into a Data Processing Agreement (DPA) with Deskadora Europe SASU governing the processing of guest personal data. This DPA satisfies the requirements of GDPR Article 28.

The key terms of this DPA are as follows:

  • Deskadora processes guest personal data only on documented instructions from the venue
  • Deskadora ensures that personnel authorised to process the data are bound by confidentiality obligations
  • Deskadora implements appropriate technical and organisational security measures
  • Deskadora does not engage sub-processors without prior written authorisation from the venue, except for those listed in the Privacy Policy, which venues authorise upon accepting these Terms
  • Deskadora assists the venue in responding to data subject rights requests to the extent possible given the nature of the processing
  • Deskadora notifies the venue without undue delay upon becoming aware of a personal data breach affecting guest data
  • Deskadora deletes or returns all guest personal data upon termination of the service, at the venue's choice, and deletes existing copies unless retention is required by law
  • Deskadora makes available all information necessary to demonstrate compliance with GDPR Article 28 obligations

Venues may not use features involving guest data processing until these Terms have been accepted. Venues are responsible for their own data handling obligations as data controllers.

5. Venue Verification (KYC)

Stripe requires business identity verification for venues that receive deposits or subscription-related invoices.

By creating a venue account, you agree that:

  • you will complete the required verification
  • you will provide accurate and current information
  • Stripe may request additional documents
  • incomplete or failed verification may limit deposits, payouts or access

KYC applies only to venue accounts. Staff and guests are not required to complete KYC.

6. Deposits and Payment Processing

Deskadora uses Stripe for all deposits and subscription payments.

6.1 Deposits

When a venue enables deposits, the guest is charged directly through the venue's connected Stripe account, and the funds settle into the venue's Stripe balance. Deskadora never receives, holds or controls deposit funds at any time. Stripe deducts its processing fees and any currency-conversion charges, and pays the venue out under Stripe's payout schedule. A venue can collect deposits only once its connected Stripe account has completed verification and is enabled for charges.

6.2 Refunds

Refunds are controlled by the venue and are issued from the venue's connected Stripe account through Stripe. Deskadora provides the technical interface to trigger refunds only.

6.3 Chargebacks and Disputes

The venue is the merchant of record for deposit payments. Chargebacks and disputes are filed against the venue's connected Stripe account and are deducted from the venue's Stripe balance. The venue is responsible for responding to disputes through Stripe, for submitting evidence, and for keeping a sufficient balance to cover them. Deskadora provides the technical interface only and does not fund or adjudicate disputes.

6.4 Stripe Disclaimer

Stripe is responsible for its own services, fees, policies, decisions and uptime. Deskadora is not responsible for Stripe failures, downtime, policy changes, fee changes or account decisions.

7. Venue Responsibilities

Venues must:

  • provide accurate and current information
  • manage staff accounts and permissions
  • comply with local hospitality, consumer protection and data protection laws
  • obtain any consents required from their guests under applicable data protection law, including consent for marketing communications sent via the guest CRM
  • manage booking rules, refund policies and deposit conditions
  • ensure their use of the platform follows these Terms
  • complete KYC as required by Stripe
  • comply with Stripe's own terms

Venues are responsible for all activity carried out through their accounts.

8. Staff User Responsibilities

Staff Users must:

  • use the platform only for venue-related tasks
  • respect access restrictions set by the Venue Administrator
  • maintain account security
  • avoid any misuse of the platform

9. Guest Use of the Platform

Guests may use booking and deposit features without creating an account.

Before any booking or deposit submission, guests will be presented with a clear notice of these Terms and required to give affirmative acceptance by ticking a confirmation box. Proceeding without completing this step is not permitted. The timestamp of each acceptance is recorded.

Guests accept these Terms by completing this confirmation step. Acceptance covers the specific booking or deposit transaction being submitted.

10. Subscription Plans and Billing

Deskadora offers subscription plans with different features.

10.1 Billing

Plans renew automatically unless cancelled. Payments are managed by Stripe.

10.2 Refund Policy

All subscriptions are sold on a business-to-business basis. Subscription fees are non-refundable except where required by applicable law.

The 14-day free trial allows venues to evaluate the platform before any payment is taken. No payment is required during the trial period.

10.3 Plan Changes

Upgrades apply immediately. Downgrades apply at the end of the billing cycle.

11. Taxes and Reporting

Venues are responsible for all tax obligations, including VAT, income tax and any local reporting rules.

Deskadora does not calculate, withhold or remit taxes for venues or staff.

12. Venue Data Ownership and Use

Venues retain ownership of:

  • booking information
  • menus
  • guest information
  • uploaded files and documents

Deskadora may use anonymised and aggregated data to improve the service. No venue-specific or guest-identifiable data is used for this purpose.

13. Acceptable Use

Users must not:

  • attempt to bypass security measures
  • use the platform for unlawful purposes
  • access accounts without permission
  • interfere with normal operation
  • collect data without consent

14. Service Availability

We aim for strong service stability and target 99.5 percent uptime. This target is a service objective and does not constitute a contractual guarantee. Missing this target does not give rise to a refund, credit or compensation claim unless separately agreed in writing.

This target excludes scheduled maintenance. We will notify users of planned maintenance at least 48 hours in advance when possible. Unplanned outages may occur.

15. Warranty Disclaimer

The platform is provided "as is". We do not guarantee that:

  • the service will be free of errors
  • the service will always be available
  • the service will meet a specific purpose

The platform is provided without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. You use the platform at your own risk.

16. Limitation of Liability

To the extent permitted by law:

  • we are not responsible for indirect or incidental damages
  • we are not responsible for loss of income or business
  • we are not responsible for issues caused by Stripe or other third parties

Liability Cap

Our total liability to you is limited to the subscription fees you paid in the 12 months before the claim.

17. Indemnification

You agree to indemnify and hold Deskadora harmless from claims, losses, damages or costs that arise from:

  • your use of the platform
  • your violation of these Terms
  • your infringement of the rights of others

18. Third-Party Services and Links

Deskadora may integrate with third-party tools. We are not responsible for:

  • their policies
  • their performance
  • their actions or decisions

Your use of third-party services is subject to their own terms.

19. Termination

We may suspend or close accounts if:

  • these Terms are violated
  • fraudulent or harmful activity is detected
  • KYC is not completed
  • Stripe disables the connected account

You may close your account at any time. Closing an account does not cancel previous obligations.

20. Dispute Resolution

Before beginning legal action, both parties agree to try to resolve the matter in good faith within 30 days. If the issue is not resolved, either party may escalate the dispute to the courts of France.

21. Governing Law

These Terms are governed by the laws of France. Any dispute must be brought before the courts of France.

22. Severability

If any section of these Terms is found invalid, the remaining sections remain in force.

23. Changes to These Terms

We may update these Terms from time to time. For minor updates, we will announce the change on the platform or by email.

For material changes affecting your rights or obligations, we will notify you at least 30 days before the change takes effect. If you do not agree with a material change, you may stop using the affected features or close your account at no cost before the effective date. If you continue to use the platform after the effective date, you will be deemed to have accepted the updated Terms.

24. Contact

For questions about these Terms:

Deskadora Europe SASU
60 Rue François 1er, 75008 Paris, France
Email: [email protected]