Terms and Conditions

Thank you for choosing Deskadora for your venue management and payment needs. By accessing or using Deskadora’s platform, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

1. Overview of Services

Deskadora Solutions SARL (“we,” “us,” or “our”) provides a comprehensive software-as-a-service (SaaS) platform that enables QR code-based payments, digital ordering, shift planning, customer analytics, and other venue management features tailored for restaurants, cafes, and similar establishments.

2. Acceptance of Terms

By registering for an account or by accessing or using Deskadora, you acknowledge that you have read, understood, and agree to be bound by these Terms.

3. User Types and Eligibility

Deskadora’s platform is designed for three types of users:

• Venue Administrators: Account holders who manage their venues on the platform, including settings, payments, and staff access.
• Staff Members: Authorized personnel who are granted access to specific features by the Venue Administrator.
• Customers: Individuals who use the platform to view menus, place orders, or make payments at participating venues.

All users must be at least 18 years old or the age of majority in their jurisdiction to access and use the platform.

4. Know Your Customer (KYC) Compliance

To ensure a secure environment, Deskadora requires venue administrators and their staff to undergo identity verification (KYC) conducted by a reputable third-party provider. This verification helps maintain trust and security for all platform users.

• By registering as a venue administrator or staff member, you agree to complete the KYC verification and provide accurate, up-to-date information as required by the third-party provider.
• KYC verification results are shared with Deskadora as part of our compliance efforts. Any venue administrator or staff member who fails the KYC process may be restricted from accessing certain platform functionalities or may have their account suspended.

5. Third-Party Payment Processing with Stripe

Deskadora integrates Stripe as its payment processor to handle all transactions made through our platform, including both venue payouts and staff tips.

• Transaction Processing: Payments made by customers are processed through Stripe. Deskadora is not responsible for any issues that arise due to Stripe’s processing policies, delays, or other actions.
• Payout Schedule: Payouts to venue administrators and eligible staff members (for tips received) are processed by Stripe on a 7-day interval, with disbursements made every Monday.
• All payment issues, disputes, or chargebacks will be handled in accordance with Stripe’s policies.

6. Venue Administrators’ Responsibilities

Venue Administrators are responsible for managing their venue(s) on the Deskadora platform and ensuring compliance with these Terms. Key responsibilities include:

• Ensuring accurate venue information, pricing, and menu details are provided and updated.
• Managing access for staff members and ensuring that they comply with the platform’s terms.
• Completing KYC verification for themselves and their staff.
• Complying with Stripe’s payment processing guidelines and resolving any related disputes.

7. Staff Members’ Responsibilities

Staff members authorized by the Venue Administrator may access the platform for purposes related to their work duties. Staff members must:

• Use the platform strictly for venue-related purposes.
• Complete KYC verification if required by the Venue Administrator or by Deskadora.
• Comply with all guidelines set forth by the Venue Administrator and by Deskadora.
• Receive tip payouts directly through Stripe, where eligible.

8. Customer Usage of the Platform

Customers who use Deskadora to place orders or make payments at participating venues agree to:

• Use the platform responsibly and not engage in fraudulent activities.
• Ensure the security of their payment information when using the QR code payment system.
• Review and agree to any specific venue terms or conditions before placing orders.

9. Taxes and Financial Responsibilities

Deskadora provides a platform for facilitating payments and does not act as a tax or financial reporting entity for any venue or staff. Each venue and individual staff member is responsible for:

• Complying with local, state, and national tax regulations related to earnings, VAT, income taxes, wages, or tips.
• Reporting any required financial information, including income generated or received through the Deskadora platform, to tax authorities.
• Deskadora does not withhold or remit any taxes, VAT, wages, or related deductions to any government or tax authority on behalf of venue administrators or staff members.

10. Intellectual Property

All content, trademarks, graphics, and other elements on the Deskadora platform are the property of Deskadora Solutions SARL or its licensors and are protected by applicable laws. Users may not reproduce, modify, or distribute Deskadora content without our explicit permission.

11. Data Collection and Privacy

Our Privacy Policy outlines how we collect, use, and protect your information. By using Deskadora, you consent to the data practices described in our Privacy Policy, including the collection and processing of data necessary for KYC compliance and payment processing.

12. Limitation of Liability

To the fullest extent permitted by law, Deskadora Solutions SARL shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform. We are not liable for the actions or omissions of third-party service providers, including but not limited to KYC verification providers and Stripe as our payment processor.

13. GDPR Compliance and Data Protection

13.1 Compliance with GDPR

Deskadora Solutions SARL complies with the General Data Protection Regulation (GDPR) applicable to users within the European Union (EU) and the European Economic Area (EEA). Deskadora is committed to protecting personal data and processing it responsibly.

13.2 User Rights

Under the GDPR, users within the EU and EEA have the right to:

• Access their personal data stored by Deskadora.
• Request rectification of any inaccurate data.
• Request erasure of personal data, under certain conditions.
• Restrict processing of their personal data, under certain conditions.
• Object to the processing of their personal data, under certain conditions.
• Port personal data to another service provider where technically feasible.

13.3 Data Processing and Storage

Deskadora collects and processes personal data to improve services, manage accounts, and conduct business operations. This includes but is not limited to:

• Data provided during account registration.
• Data collected during transactions and service usage.
• Data obtained via cookies and analytics tools, subject to consent.

Deskadora does not retain personal data longer than necessary and implements appropriate technical and organizational measures to safeguard data from unauthorized access, modification, or deletion.

14. Cookie Policy

Deskadora uses cookies to enhance the user experience, analyze website performance, and personalize content. By using Deskadora’s website, users consent to the use of cookies as outlined in our Cookie Policy.

14.1 Use of Cookies

Deskadora uses cookies to enhance the user experience, analyze website performance, and personalize content. By using Deskadora’s website, users consent to the use of cookies as outlined below, unless they opt out or adjust their cookie preferences.

14.2 Types of Cookies

• Essential Cookies: These are necessary for the website to function correctly. Users cannot opt out of essential cookies.
• Analytics Cookies: These cookies help Deskadora understand website performance and visitor interaction. Analytics data is collected in anonymized form.
• Marketing Cookies: Used to personalize ads and measure their effectiveness. Marketing cookies are only enabled with explicit user consent.

14.3 Cookie Consent and Management

• Deskadora may include third-party cookies from services like Google Analytics and social media platforms. These cookies are managed by the respective third parties and are subject to their privacy policies.
• Deskadora is not responsible for third-party cookies but endeavors to ensure third-party service providers comply with applicable privacy standards.

This addition clarifies Deskadora’s commitment to GDPR compliance and explains your cookie usage policies, ensuring transparency with users regarding data collection, user rights, and cookie management.

For more information and full understanding of what is and how we use cookies please visit to our Cookies Policy

15. Termination

Deskadora reserves the right to terminate or suspend access to the platform, with or without notice, for any user who violates these Terms or who is involved in any fraudulent or illegal activities.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of France, where Deskadora Solutions SARL is registered. Any disputes arising out of or related to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of France.

17. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. We will notify users of significant changes by posting the revised Terms on our website or by email. Continued use of Deskadora following any changes constitutes acceptance of the new Terms.

18. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@deskadora.com